Health Scope

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Modeling Customer Relationship Management Pattern Using Human Factors Approach in the Hospitals of Tehran University of Medical Sciences

Sedigheh Taghavi 1 , Leila Riahi 1 , * , Amir Ashkan Nasiripour 1 and Katayoun Jahangiri 2
Authors Information
1 Department of Health Services Administration, Science and Research Branch, Islamic Azad University, Tehran, Iran
2 Department of Health in Disaster and Emergencies, School of Health, Safety and Environment, Shahid Beheshti University of Medical Sciences, Tehran, Iran
Article information
  • Health Scope: May 2017, 6 (2); e37165
  • Published Online: August 24, 2016
  • Article Type: Research Article
  • Received: February 16, 2016
  • Revised: May 10, 2016
  • Accepted: June 10, 2016
  • DOI: 10.5812/jhealthscope.37165

To Cite: Taghavi S, Riahi L, Nasiripour A A, Jahangiri K. Modeling Customer Relationship Management Pattern Using Human Factors Approach in the Hospitals of Tehran University of Medical Sciences, Health Scope. 2017 ; 6(2):e37165. doi: 10.5812/jhealthscope.37165.

Copyright © 2016, Health Promotion Research Center. This is an open-access article distributed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License ( which permits copy and redistribute the material just in noncommercial usages, provided the original work is properly cited.
1. Background
2. Objectives
3. Methods
4. Results
5. Discussion
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